E-Tech Care IT Services
A cost effective scalable platform services.
Outsource Your Critical IT Requirements
Let us know about your specific needs
Is Your IT Personnel Stretched Thin By These Issues?
Overhelmed By Internal Helpdesk Inquiries
IT department spending time on solving internal issues and delay on their core strategic projects.
Complexion of Managing Multiple IT Vendors
Higher cost; takes time to coordinate and integration issue.
Slow Asset Deployment
Shorthanded when comes to asset deployment and for a large employee database.
Using outdated protection software and hardware that could potentially lead to critical threat.
E-Tech IT’s vast experience comes from strategizing and bringing end-to-end IT infrastructure to a diverse range of SMEs and large multi-branch enterprises. In the hospitality, education, retail, shopping mall, food and beverage, and financial services sectors, we have a proven track record in implementing scalable and tailored IT solutions.
What We Offer:
- Full project lifecycle planning and management.
- Insightful and analytic approaches to fulfilling client needs.
- Systematic close communication between client and service personnel to ensure project requests are met with minimal delays.
- Dedicated teams for each individual project, with issue solving management system to preempt or correct delays.
- Research-based, tailored solutions for IT products and service requirements.
- Web-based live-reports for clients of project progress and status.
- Documented User Acceptance Tests (UAT).
- Focus on on-time project delivery and improving business outcomes.
- Managing inventory and supply risks.
End User Computing Services
Let our service teams reduce your new device installation and configuration hassles. With our well-coordinated deployment service, our production personnel will streamline the routine tasks of optimising settings, device cloning, boot configurations and installing apps, all to ensure that your staff is ready to roll when the devices come in.
System Imaging, Pre-Delivery Configuration & BIOS Flash
Even rolling out a large number of devices will be streamlined as our deployment services complete the routine setup work including installation, personalisation, and other settings as needed by the client.
Accelerate your technology adoption with our proprietary deployment system, perfected over 20 years. Let us lead your deployments from basic hardware installations to planning, configuration and other complex integrations.
Professional and slick looking personalised branding for your assets and devices mean no more stick-on labels. High-quality and customised laser engraving of your corporate brand on metal, plastic, wood and other materials gives a strong secured brand identity.
IT Maintenance & Support Outsourcing
Our comprehensive range of client support services is bound by our Service Level Agreements that add to our service excellence, ensuring the client receive additional support when needed through the following:
What We Offer:
- Conduct assessment, requirement studies and design.
- Install, testing, commissioning and maintenance.
- Provide on-site or remote support within agreed SLA.
- 20 service locations throughout Malaysia.
- Authorised warranty provider as a packaged solution.
Optimized Inventory & Logistics Management
Our inventory management system optimises a sustainable balance between stock availability and high storage costs. E-Tech IT is committed to a smooth process from stock management, packing, transportation, and safe and punctual distribution. Our storage facilities are secured with the latest surveillance technologies and staffed by fully-certified security personnel.
Why Choose E-Tech Care?
Nationwide Service Provider
20 service locations across Malaysia to maintain and support
Affordable & Highly Customizable IT Services
Tailored solution technologies that meet your organization’s budget and IT goal .
Vast IT Experience & Expertise
Tap into our pool of industry qualified engineers to manage your IT system.
How Can We Help?
No.15, Jalan Astaka U8/83,
Bukit Jelutong Industrial Park,
Bukit Jelutong, 40150 Shah Alam,
M-F: 9:00AM – 6:30PM
(+603) 7846 2338