IT Helpdesk

Our IT helpdesk service designed for end users to contact when they having problems with their IT equipment and peripherals. Our IT helpdesk institutes multi-tiered troubleshooting approach by having personnel with extensive IT technical knowledge and skills.

E-TECH IT Help Desk

  • 1st Level Support to Corporate and Government Customers
  • Create ticket for monitoring and reporting purpose
  • Analyze and address the problem through phone
  • Assign tickets to technical engineer for further action
  • Monitoring SLA and preparing report to customers

E-TECH IT Backend Support

  • Receive tickets from IT Help Desk and implement solution to solve customers’ issues on-site
  • Close the tickets once issues been resolved
  • Receive job sheets from Business team to implement job as per project requirement