Services

Project Execution Services

E-TECH IT’s vast experience comes from strategizing and bringing end-to-end IT infrastructure to a diverse range of SMEs and large multi-branch enterprises. In the hospitality, education, retail, shopping mall, food and beverage, and financial services sectors, we have a proven track record in implementing scalable and tailored IT solutions.

To successfully deliver projects for our clients, we offer:

  • Full project lifecycle planning and management
  • Insightful and analytic approaches to fulfilling client needs.
  • Systematic close communication between client and service personnel to ensure project requests are met with minimal delays.
  • Dedicated teams for each individual project, with issue solving management system to preempt or correct delays.
  • Research-based, tailored solutions for IT products and service requirements.
  • Web-based live-reports for clients of project progress and status.
  • Documented User Acceptance Tests (UAT).
  • Focus on on-time project delivery and improving business outcomes.
  • Managing inventory and supply risks.

End User Computing Services

Let our service teams reduce your new device installation and configuration hassles. With our well-coordinated deployment service, our production personnel will streamline the routine tasks of optimising settings, device cloning, boot configurations and installing apps, all to ensure that your staff is ready to roll when the devices come in.

System Imaging, Pre-Delivery Configuration and BIOS Flash

Even rolling out a large number of devices will be streamlined as our deployment services complete the routine setup work including installation, personalisation, and other settings as needed by the client.

Laser Engraving…

Professional and slick looking personalised branding for your assets and devices mean no more stick-on labels. High-quality and customised laser engraving of your corporate brand on metal, plastic, wood and other materials gives a strong secured brand identity.

Deployment Services

Accelerate your technology adoption with our proprietary deployment system, perfected over 20 years. Let us lead your deployments from basic hardware installations to planning, configuration and other complex integrations.

IT Maintenance & Support Outsourcing

Our comprehensive range of client support services is bound by our Service Level Agreements that add to our service excellence, ensuring the client receive additional support when needed through the following:

  • Conduct assessment, requirement studies and design.
  • Install, testing, commissioning and maintenance.
  • Provide on-site or remote support within agreed SLA
  • 20 service locations throughout Malaysia
  • Authorised warranty provider as a packaged solution.

Optimised Inventory and Logistics Management

Our inventory management system optimises a sustainable balance between stock availability and high storage costs. E-Tech IT is committed to a smooth process from stock management, packing, transportation, and safe and punctual distribution. Our storage facilities are secured with the latest surveillance technologies and staffed by fully-certified security personnel.